Frequently Asked Questions

Click on the topic headings to read answers to questions in that section. Have a question and cannot find the answer online? Contact our Tech Support department.

Software / Communications

Software for all DENT products can be downloaded from the Software Downloads page on the DENT website. If you need help installing or troubleshooting software, please contact DENT Support.
ELOG, SMARTware, and ViewPoint are all compatible with Windows 10, Windows 8, and Windows 7. ELOG 2009 and newer, SMARTware 11 and newer, and ViewPoint are all compatible with Windows 7 (32 and 64 bit), Windows Vista (32 and 64 bit), and Windows XP. ELOG 12 and newer, SMARTware 11, and ViewPoint v2.24 and newer are also compatible with Windows 8.
The “Total Usage (channel 5)” value is only updated once per minute. If your integration period is set to less than one minute, channel 5 KWh “Total” column will aquire data that has not been added to the “Total Usage (channel 5)” value. (For example, if your logger is set to 15 second integration and you aquire 1.5 minutes of data–or 6 intervals–that “Total Usage (channel 5)” will not include the final 2 recorded data points.)
You can scale the graphs in ELOG by double clicking on the Y or X axis. Data can also be exported to Excel® for further manipulation and graphing.
Simply position the mouse pointer near the area to be zoomed. Hold the Control (Ctrl) key and left mouse button down at the same time, then drag the pointer to make a rectangle that covers the area to be zoomed. Let go of the mouse and Control Key and the graph will redraw a zoomed portion of the graph. The graph may be zoomed as many times as desired. Use the View > UnZoom (Ctrl U), or the key to unzoom, to zoom out again. 
When using more than one channel for one load, the results from each channel need to be added together to obtain the total power consumption. This is done using the computed channels 5 and 6.
Yes, software is used to program and start the PRO series (ELOG™ software) and SMARTlogger™ (SMARTware™ software) series instruments, in addition to retrieving and analyzing the collected data. Current versions of DENT software can be found on the Software Downloads page.
The ELITEpro XC and PowerScout meters communicate through a standard USB (A to B) cable which can be found at any office supply store. In addition, the ELITEpro XC is supplied with one USB cable. The SMARTloggers require a proprietary cable which can be obtained through DENT Instruments. Contact us for ordering information.
Yes, data can easily be exported as a CSV file to spreadsheet programs like Excel®.
The first page of the Setup Table automatically calculates memory capacity allowing the user to do “what-ifs.” For example, if you adjust the recording interval, type of service, and recording flags, the Memory Capacity estimate will be updated in real-time.
Yes, the SMARTware™ software is used for all SMARTlogger™ instruments.


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