Frequently Asked Questions

Click on the topic headings to read answers to questions in that section. Have a question and cannot find the answer online? Contact our Tech Support department.

ELITEpro XC

To obtain a free download of ELOG software, please visit our Software Downloads page. The most current software is always posted to this page. ELOG 15 is compatible with Windows 10, 8, 7, and Vista. It is not compatible with Windows XP. If you are running Windows XP on your computer, please continue to use ELOG 14.
If you have purchased ELOG software in the past, you may upgrade to the latest ELOG free of charge. Please visit our Software Downloads page to obtain a copy of the latest software for your instrument.
 
Current firmware files and instructions can be found on the Software Downloads page. > If you have any questions about firmware updates, please contact support.
ELOG 11/12/13/14 is compatible with Windows 7 (32 and 64 bit) operating systems as well as Windows 8. It is also compatible with Windows Vista (32 and 64 bit) and Windows XP.
 

The ELITEpro XC does have an internal battery, but it is only for powering the logger’s internal clock–it does not power the ELITEpro XC. The ELITEpro XC is line powered, but maybe also be powered from a USB connection (during meter configuration) or from a wall transformer (sold seperately). Request a quote on a wall transformer here.

The typical battery life is 10 years. The battery is not user replaceable. Contact us for replacement information.

The ELITEpro XC is compatible with any split-core, clamp-on, or flexible RoCoil current transformers found on the DENT website. Any CTs that are compatible with the legacy ELITEpro instrument are also compatible with the ELITEpro XC.

ELITEpro XC loggers that are equipped with a Wi-Fi package contain an internal antenna. An external antenna is optional (and can be ordered in addition to the internal antenna–that is, a logger with external antenna will also have an internal antenna). You may toggle between using the internal and external antenna (if it is available on your logger) by checking or unchecking the Use External Antenna checkbox in ELOG.

No, ELITEpro XC/SP instruments with additional communications options are not compatible with ELOG 11. They must be used with ELOG 12 or newer. However, “older” ELITEpro SP instruments without additional communication options are also compatible with ELOG 12. Contact DENT support to obtain ELOG software that is compatible with your meter.

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Misplaced the software disk or upgraded your computer? Download a current version of DENT software for your power meter or data logger here.

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