Frequently Asked Questions

ELITEpro SP  |   SMARTloggers  |   Software/Communications

PowerScout  |  ELITEpro and DATApro

• What's the difference between displacement and apparent power factor?  Displacement power factor is the ratio of the fundamental (60 Hz) real power to apparent power.  Apparent power factor is a ratio of total real power (including harmonic component) to apparent power.
• How can there be a Power Factor of .87 on a 3-Phase Delta lighting load? The line currents in a delta are shifted 30° compared to the line-line voltage. One line current will be shifted +30° and the other line current shifted -30° when compared to the line-line voltage. Since power factor is COS(theta), then COS 30° = .866. This will be true for the hardware channels. If the power sum channel (5 or 6) is used, the power factor for the whole load should be as expected.
• Why am I seeing negative Watts on one phase of a 3-Phase Delta system? The line currents in a delta are shifted 30° compared to the line-line voltage. When connected to a load that has a PF of <.5 (>60°) (e.g. a motor not fully loaded) one line current becomes shifted >90° (30° +>60°) when compared to the line-line voltage. The other phase is shifted >30° (-30° + >60°). The COS of an angle >90° is negative, therefore WATTs = COS(theta)VA is negative for that phase.  However, as with the power factor the sum of the watts in a delta should be positive. If not, check the CT orientation, one or both may be reversed. Also check to make sure the CT’s are referenced to the correct line voltages.
• Can I use the software to assist in verifying a current transformer connection? Yes. If no current transformer is connected to a channel that is turned on, then a non-zero reading will be displayed.  If the CT is connected but shows a '0' for a value, then the CT is probably connected but the monitored load is turned off.  On the other hand if a constant value for current is displayed, a CT wire may have come off of the logger.
• Is the battery on my DENT ELITEpro/DATApro/SMARTlogger rechargeable? No. These DENT loggers have single-use Lithium cell batteries that cannot be recharged and should be disposed of properly. Please contact DENT Instruments for replacement batteries.

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• I'm having trouble installing the driver for my ELITEpro SP. How do I correct this issue? Detailed instructions can be found on our Tech Help page. Please click here to get to the PDF instruction sheet.
• How do I update the firmware in my ELITEpro SP? Current firmware files and instructions can be found on the Downloads page. Please click here to visit the download page.
• Is ELOG 11 compatible with Windows 7 64-bit? ELOG 11 is compatible with Windows 7 32 and 64 bit operating systems. It is also compatible with Vista 32 and 64 bit and Windows XP.
• Which CTs can I use with my ELITEpro SP? The ELITEpro SP is compatible with any split-core, clamp-on, or flexible RoCoil CT found on the DENT website. Any CTs that are compatible with the legacy ELITEpro instrument are also compatible with the ELITEpro SP.
• Does the ELITEpro SP have an internal battery? The ELITEpro SP does have an internal battery, but it is only for powering the logger's internal clock--it does not power the ELITEpro SP. The ELITEpro SP is line powered, but maybe also be powered from a USB connection or from a wall adapter (sold seperately).
• What is the typical lifespan of the clock battery? The typical battery life is 5 years. This battery is user replaceable and can easily be found at an electronics store.

• I've installed ELOG on my Windows 2000 PC, but the program will not start. It says that I'm missing a .dll file.  Some Windows 2000 computers are missing the "gdiplus.dll." Please download this file here or from the Support Documents page of this website and place it in the main ELOG folder on your hard drive.
• What is "Integration (or Recording) Interval"? These are the periods that the logger will post data for. You can use 3, 15, or 30 sec., 1, 2, 5, 10, 15, or 30 min., or 1, 12, or 24 hour interval periods with the ELITEpro. All recorded values will have a time stamp using one of the above periods.
• How exactly does an ELITEpro gather data to record a sample? There are two answers to this question: (1) for situations where your ELITEpro is running on battery power only and (2) in situations where your ELITEpro is using external (wall) or Line-Power.
  • (1) A logger using battery power only will take a sample every 1 minute and then go to sleep. For example: If you are set for a 5 minute integration period, the logger will wake every 60 seconds and take a sample. After 5 minutes, the logger will average the 5 samples and record the requested data.
  • (2) If the logger is using external power, it will take a sample every 3 seconds regardless of the specified recording interval. So for example, if you are set for a 5 minute integration period, the logger will take a sample every 3 seconds and then use all 100 samples taken to find the Average, Minimum, and Maximum readings.
• What exactly happens when an ELITEpro records a sample? When a sampling interval occurs, the ELITEpro measures 128 points along a single 360° cycle for each phase being measured. It then calculates RMS values for each point and records the product for each requested sample as determined by the setup table.
• What is "Waveform Sampling"? This is the process of digitizing an analog waveform. The logger has a sampling frequency of 7.68kHz (128 points per waveform). The ELITEpro uses two 12 bit A/D to sample both current and voltage waveforms simultaneously.  The data points from the waveform sampling are used for all calculations.
• Why will the ELITEpro™ not allow me to set my integration interval at 30 seconds?  Most likely it is because you are powering the instrument from the internal batteries. When running from the internal batteries the rate at which it will sample is once per minute. This preserves the batteries. When sampling on external power (9V transformer) the instrument senses the power and switches into a fast sampling mode (once every 3 seconds).
• How fast can I sample with the DENT ELITEpro™ logger? Every three seconds is the fastest sampling rate at which the ELITEpro can record data. In order to record at less than one minute intervals, the ELITEpro must be either plugged into a wall outlet, or, if the unit has the 'Line-Power' option, drawing out power through the voltage leads. One minute is the fastest sampling rate for an ELITEpro using battery power only.
• I'd like to use my own CT's. What voltage output will be compatible with the DENT Instruments? The CT inputs of the ELITEpro can handle a maximum of 450mV or AC current. All of the CT's provided by DENT Instruments are shunted to output 0-333mVAC at rated current.
• I’ve got a remote site with no electrical and no phone line. How do I get the data?The logger can use a external cell modem to provide data transfer from a remote location. Cell phone modems can be connected to the loggers serial port and provide a baud rate of 2400 baud. There is an option in PC Setup to set the software for extended timeouts for cellular communications. This feature will add timing delays and prevent dropouts. You can use AUTOPOLL, AUTOHOST or the manual dial features to retrieve logger data.
• How long does the battery last and is it replaceable? Battery life for the PRO series instruments is generally 3 years. The standard instrument uses one lithium C cell and the modem instrument uses two lithium C cells. The batteries are in holders and are easily replaceable. Contact the factory for availability and instructions. Note: Use the wall transformer whenever possible as this provides external power to the instrument and extends battery life.
• What is the modem capability? The internal modem of the PRO series instruments is 14.4k baud.
• How will I know if I have sufficient memory to complete my study? The best way to calculate the memory is in the first page of a setup table.  Create the set up table in ELOG and view the calculated memory from the first page of the set up table.  You can alter the table easily and see how it affects total memory.
• Can I use the ELITEpro™ to monitor 400Hz (military) loads?  Yes!  Simply set the logger to 50Hz on the first page of the Set Up Table. At 400Hz, the logger will sample at 16 times per cycle. This method works very well as long as there is little harmonic current beyond the 7th harmonic (2800Hx).
• When I compare the ELITEpro™ measurements on three phase loads with another meter, I notice that the watts and VAR's agree but VA and Power Factor do not. Why? The usual reason is that the two meters are not calculating VA and Power Factor in the same way.  Some meters include harmonics in the calculation and some do not. The ELITEpro can do both depending on whether the 2 watt-element method is being used (does not include harmonics) or the 3 watt-element method (does include harmonics). 
• What is the difference between the ELITEpro™ and the DATApro™?  The ELITEpro is a poly-phase power meter designed to measure electrical loads up to 600V.  The DATApro is a four channel logging device designed to measure data provided from outside sensors that can produce any of the following inputs; 4-20mA, 0-10VDC, electrical currents, temperature signals, or pulse signals.
• Which instruments record harmonics and waveforms?  Only our ELITEpro™ can monitor harmonics and waveforms and allow you to view it in real time however, the ELITEpro™ will not store this data. It will allow you to take a snapshot to attach to a file.
• What are the memory capacities of the ELITEpro™ & DATApro™?  The standard memory is 128k (25,000 records) and the upgraded 512k memory (100,000 records) comes as an option.  Memory capacity is a function of the integration interval, and recording flags set.
• Can I upgrade my memory at a later date? We are no longer offering upgrades to the legacy ELITEpro and DATApro instruments. Contact the factory for details.
• What kind of computer operating systems will the ELITEpro™& DATApro™ instruments work with?  Windows XP or newer.
• What are the recording intervals of the ELITEpro™ & DATApro™ instruments?  3,15,30 seconds, 1, 2,5, 10, 15, 20, 30 minutes, and 1,12, 24 hours.
• What kind of current transformers are available?  Three types: split-core, clamp-on and flexible (Rogowski). You may learn more about available CTs here.
• Can I use CT's that I currently own with my new ELITEpro™ & DATApro™ instruments?  Only if they are shunted to 333mV's.  This is the required input for both instruments. The CT inputs of the ELITEpro can handle a maximum of 450mV of AC current.
• If power to the instrument is lost, does it stop recording and/or lose saved data?  Recording continues using the internal battery, however the sampling rate will change from every 3 seconds to once per minute to help extend battery life.  Data that has been captured will be lost if the instrument goes completely dead.
• Can you do your own graph scaling with the DATApro™?  Yes.
• Can I have an monitored event trigger the start of monitoring?  No, however you can delay start until a specific date and time.
• How long does the battery last with the ELITEpro™ & DATApro™ instruments? The typical battery life with these instruments is 3 years when the integration (data collection) interval is 1 minute or longer. The battery life can be as short as 1 month if the integration interval is set to less than 1 minute. The battery is user replaceable. Contact the factory for availability and replacement instructions.
• What is the sampling rate of the ELITEpro™?  Sampling rate is the frequency measured in times per second that a logger reads each sensor.  The ELITEpro™ reads once every three seconds (except when battery power is being used then it is once every minute).  The integration interval is the period of time over which the samples that are read during the sampling rate, are averaged and then stored into the loggers memory.

• What is the waveform sampling rate for the ELITEpro™?  This is the number of points on a given waveform that are measured and the values used to calculate RMS volts, and watts. The ELITEpro™ samples at 128 points per cycle regardless of how often a channel is read.

• How do I connect my ELITEpro™ or my DATApro™ to my USB port?  Simply purchase our USB to Serial Port adapter.

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